We want you to love what you ordered. Because most of what we make is handmade, and some pieces are cut specifically for you, our return policy looks a little different depending on what you bought. Find the section below that matches your item.
Ready-Made Items (Tote Bags, Accessories, and Other Non-Custom Products)
If you ordered something that wasn’t made specifically for you, you have 30 days from the day it arrives to send it back for a return or exchange.
To qualify, the item should be:
- Still unworn and unused, with no signs of wear, washing, or alteration
- In its original packaging, with tags still attached if it came with any
- Paired with your order number or receipt, so we can find your order
Once we get your return and give it a look, we’ll send your refund back to your original payment method, or get your exchange out the door, within 5 to 7 business days.
Return shipping: you’ll cover the cost of shipping it back to us, unless something arrived damaged or defective. In that case, that’s on us.
Custom-Tailored Gi Uniforms
Every gi in this category is cut and sewn to your own measurements, so these are final sale. We can’t accept a return or exchange unless something went wrong on our end, like a sewing flaw or a measurement mistake we made.
We take a lot of pride in our work, so if your gi doesn’t fit the way it should, or you notice a flaw in the stitching or materials, reach out within 14 days of it arriving. We’ll work with you to repair it, remake it, or refund you, whichever makes the most sense for your situation.
Custom Non-Clothing Items (Tote Bags, Iaito Bags, and Other Made-to-Order Items)
Tote bags with custom embroidery, iaito bags built to a specific length, and other made-to-order pieces fall into this same final sale category once we’ve started making them.
If something’s off because of a mistake on our end, wrong embroidery, dimensions that don’t match your order, or a flaw in the materials or construction, let us know within 14 days of delivery. We’ll fix it, remake it, or refund you, whichever fits best.
Since these pieces are made just for you, take a careful look over your spelling, dimensions, and fabric or color choices before placing your order.
Defects, Damage, or Errors (Applies to All Products)
If anything arrives damaged, defective, or just not what you ordered, reach out within 14 days of delivery with:
- Your order number
- A note on what went wrong
- A photo or two so we can see it
We’ll cover the shipping and take care of a repair, replacement, or refund, at no extra cost to you.
How to Start a Return
- Contact us with your order number and what’s prompting the return.
- We’ll let you know if it qualifies and walk you through the next steps.
- Ship it back using a method with tracking. Hang onto that tracking number until we’ve confirmed it’s arrived.
If something shows up without a heads up first, it might take us a little longer to sort out.
Refunds
Once we approve a refund, it goes back to whatever payment method you used to order. Give it 5 to 7 business days after we receive your return, plus however long your bank or card company needs to post it.
Original shipping costs aren’t refundable, except when the return is because of something we got wrong.
Questions
Not sure if your item qualifies? Reach out before you order, or before you ship anything back. We’re happy to help you figure out the right path.